Escalating a co-guardian to platform admin
When and how to ask Badminton Clubhouse staff to remove another guardian on safeguarding grounds
Escalating a co-guardian to platform admin
Badminton Clubhouse treats guardian status as a safeguarding decision. No guardian can unilaterally remove another guardian. When mutual agreement isn't possible, you can lodge a formal escalation with the platform's safeguarding team.
Use escalation only when there is already a legal answer. Court orders, social services involvement, or similar legal authority. The platform doesn't adjudicate routine custody disagreements — that's not our role and not something we're equipped to do.
Three ways to remove a guardian (pick the lightest one that fits)
| Path | When to use | What happens |
|------|-------------|--------------|
| Leave this family (self-revoke) | You no longer want to act as guardian for this child. | You step down. Other guardians remain. Requires at least one other active guardian to remain. |
| Mutual removal | You and the other guardian both agree they should be removed. | You file a request, they confirm in-app or via email. Removal is automatic on confirmation. Expires after 14 days. |
| Platform admin escalation (this page) | There is a court order, social services decision, or similar legal basis. | Badminton Clubhouse safeguarding staff review the case and decide. Up to 5 working days. |
If you simply disagree with another guardian about how the child should play badminton, none of the above is the right tool. Talk to them directly, or talk to the club committee. The platform is not a court.
Filing an escalation
- Go to Family (
/me/family). - Find the child whose guardian you want to escalate.
- Under Co-guardians, click Escalate to platform admin next to the relevant guardian.
- Read the warning carefully.
- Fill in the reason field. Be specific. Platform admin reads what you write verbatim — assume nothing else is in the conversation.
- Upload evidence (strongly recommended): a scan or photo of the court order, legal letter, or other supporting document. PDF, JPEG, PNG, WebP, HEIC, or HEIF, up to 10 MB. Files are private and only visible to you and platform admin.
- Click Submit escalation, then confirm in the dialog.
You'll see a confirmation toast. The other guardian and any further co-guardians are automatically notified that an escalation has been filed.
What happens next
- Badminton Clubhouse safeguarding staff review your submission within 5 working days.
- They may contact you, the other guardian, or the club to verify what they need to verify.
- Their decision is recorded against the request. If approved, the other guardian is revoked; if declined, the request is closed with a note.
- The other guardian retains full agency over the child's profile until and unless platform admin approves the removal.
What evidence is useful
- Court orders — a residence order, child arrangements order, or similar from a UK court.
- Letters from solicitors or local authority confirming a legal change.
- Police or social-services correspondence relevant to the child's safety.
We don't accept screenshots of social media, hearsay, or generic complaints as evidence. If you don't have documentary evidence, the right route is usually to talk to the club committee or — if there is a real safeguarding concern — to your local safeguarding authority.
What we won't do
- We won't remove a guardian over a disagreement about training, club choice, fees, or scheduling.
- We won't take sides in a custody dispute that hasn't been settled by a court.
- We won't remove a guardian without giving them a chance to be heard.