For Administrators

Search players in your area who've opted in to being found by clubs, and send them an invitation in a couple of taps

Store minutes, policies, rules, forms and posters in one place, with version history, visibility controls and automatic review reminders.

Learn how to track payments, manage payment requests, log visitor fees, generate reports, and run the treasurer's report

Publish a club-hosted open session on Find a Game to recruit drop-in players, with the club's age policy applied automatically

Set a hard cap on an event, let members book in advance, optionally take payment up front, and watch the peg-board fill from confirmed bookings.

Run the committee, not just the badminton. Assign tasks, group them into projects, and keep on top of recurring duties like affiliation, insurance and the AGM.

Approve a visitor's visit request onto a capacity session as an invitation they confirm or decline, choose the fee, and track booked, invited and waitlisted guests in the event's Bookings panel.

Connect your own Stripe and GoCardless accounts, set sensible defaults per payment type, issue refunds, and understand why Badminton Clubhouse never sees your money.

Invite clubs to your association or county, approve incoming requests, and manage affiliated club lifecycles.

Access reports and insights about your club including attendance, player stats, and custom member breakdowns

Track club session attendance over time with summary statistics, charts, and member-level engagement reporting

Cross-tenant participation, engagement, junior pathway, EDI, and geographic coverage. The numbers BE and Sport England fund against.

Track player statistics, win rates, partnerships, and session history from club sessions

Build custom reports to break down your membership by gender, status, level, team, tag, or custom fields

Learn how to review and process membership applications

Learn how to create, edit, and manage events on the club calendar

Send event invitations to individual members or by tag, and track responses

Learn how to manage live badminton sessions with the peg board and court management system

Player statistics and game history from club sessions have moved to the Analytics section

Mobile-first peg-board guide, work the queue, courts, and bookings from the door with one hand

Learn how to communicate with your club members through email and announcements

Learn how to create and manage email templates for consistent club communications

Customise the short messages that appear on members' devices when the club sends notifications.

Understand what each status means in the per-club email history and audit log

Understand the competition model: organisers, entry modes, formats, and how tier capabilities map onto what your competition can do.

Define the seasons your association runs, with registration deadlines, transfer windows, and a public key dates page.

Step-by-step guide to creating a competition for your club, association, or county.

Step-by-step guide to spinning up a multi-team league competition with stages, divisions, and rules.

Add, order, and configure divisions within a league stage, including promotion and relegation counts.

How to review and adjudicate a contested match-card: read the contest reason, re-enter the score, write your decision, and optionally apply a penalty.

Bulk-import a season of fixtures from a spreadsheet using the CSV import dialog on the Fixtures tab.

How to lock in the players eligible for a team's entry into a competition, so match-card validation has a stable per-competition roster.

How penalty points work, how to apply them from the Adjudication tab, and how to rescind a penalty you applied in error.

How associations view the registered player pool, and how club admins register their members into an open season.

How to process player transfer requests between clubs, set per-team competition entry fees, and use the association season hub to monitor club and player payment status.

How to fulfil a right-to-erasure request on behalf of a member as the club's DPO function.

How a club committee user (typically the secretary acting as DPO) fulfils a UK GDPR Article 15 SAR on behalf of a member who can't operate the self-serve flow.

How to register a new notification kind so it flows through the unified pipeline.

How the Recent tab in the Payments hub caches provider data and how to force a refresh.

Create, revoke, and rotate Bearer keys for the read-only Analytics API.

How to invite players to join your club, including pending, accepted, declined, expired, and revoked tabs

Send invitations in bulk by uploading a CSV of recipients

Learn how to view, manage, and organize your club members

Learn how to bulk import members using a CSV spreadsheet file, including custom field data

Learn how to find and filter members using search and advanced filters

Learn how to export member data to CSV, including custom fields

Send and manage invitations to members, admins, service providers, programmes, and other tenants

Track non-members who attend your club, walk-ins, regulars, taster sessions, and one-off visitors.

Combine two visitor records that represent the same person, without losing attendance or payment history.

Review and decide on requests from players and guardians who want to attend a session at your club.

Understand the BE affiliation threshold, enforcement modes, and how to mark a visitor as affiliated after they pay.

How the Under-18 toggle works, the guardian consent flow, and what the platform requires before a child can play.

DBS verification, incident management, training currency, and the club compliance score

Review coach deployments at your club, end deployments when coaches leave, and endorse coach qualifications and CPD.

Track Badminton England funded programmes, invite participants, record attendance, and export outcome reports for funders.

Use the Service providers admin page to invite providers or endorse existing ones by @handle. Endorsements affect public sort order and add a badge to the provider's profile.

Who gets notified when a club is invited to an association or county, and when a club requests to join one.

Watch slow analytics queries, MV health, and pg_cron job status.

Queue depth, P95 latency, success rate, and push-template fallback alarm for the unified notification pipeline

Internal Badminton Clubhouse staff guide to reviewing court-order or legal-basis escalations to revoke a guardian's relationship with a junior.

Review and process members who have asked to leave the club

How the platform flags safeguarding-risk juniors and how committee members clear holds after offline intervention

Resources became the Documents vault, with real file storage, version history and review reminders

Create and manage club seasons to organise teams, matches, and events by time period

Orientation: Badminton Clubhouse's API keys and signing secrets are stored in Supabase Vault, not Vercel env vars. The rotation runbook is the operator handbook.

Learn how to configure your club settings, memberships, roles, and tags

Learn how to create and manage memberships for your club

Learn how to set up and manage venues, schedules, closures, and what3words locations

Configure event categories with colors and default durations for your club calendar

Control how non-members see your club, your shareable public URL, the cover image and story, FAQs, social links, and the Find-a-Club search listing

Configure your club's bank details, payment instructions, visitor fees, fixture fees, and payment reminder settings

Understand the role-based access control system and what each role can do

How to permanently delete your club and all associated data from Badminton Clubhouse

Set up and assign skill levels to help balance games during club sessions

Add an existing member as admin or invite someone new by email, with one or more roles

How Badminton Clubhouse staff use the Preview switcher to simulate any plan, member tier, or role for testing

Set up and manage competitions, define fixture templates, and organise your teams

Learn how to manage teams, rosters, and captains within competitions