Booking a session ahead of time

Clubs can limit how many people pre-book a session, usually because the hall has a court cap, or it's a special event like a finals night. When you see a Book button on a session, that session has a cap.

As a member

On your club's calendar (and on the active club-session page) you'll see a Book button alongside a count like "12/30 booked". Tap it to reserve your seat.

• The button is disabled until the member booking window opens (clubs typically set this to 7 days ahead).
• If the session is full, you can join the waitlist: you'll be auto-promoted if someone cancels.
• See all your bookings across every club in your calendar.
• Cancel any time before the event starts. Members usually don't pay up front, the normal match-fee process at the door applies.

If your club requires an active subscription to pre-book and yours has lapsed, the system tells you what's blocking. You can usually still walk in.

As a visitor

Open the club's public page or Find-a-Game and look for a session with a Book button. Two paths depending on the club's setting:

"Open" mode: book straight away

Tap Book. The system creates a club_visitors record for you at this club, runs any required gates (under-18s need guardian consent, see Guardian consent for under-18s), and confirms your booking. If the club requires pre-pay, you get a payment request to clear within 15 minutes; if you don't pay in time, your seat releases and the waitlist promotes.

"Approve first" mode (default): request first, then book

Tap Request to play. This creates a visit request with the event attached. The committee reviews it; once they approve, you get an invitation to confirm or decline (a seat is held for you while you decide), rather than being booked automatically. See Responding to a session invitation for how to respond, the deadline, and the fee.

Most clubs default to "Approve first" because it lets them screen visitors before committing a seat.

Cancellation

Cancel any booking before the event starts from your calendar, open the booking and tap Cancel. If you pre-paid, refund eligibility depends on the club's policy, usually you get a full refund if you cancel earlier than 24 hours before start. Less than that, the seat is cancelled but the payment isn't refunded.

If the club cancels your booking (e.g. the event itself is cancelled), you're notified, and if you'd paid, you're refunded.

Notifications you might get

• Booking confirmed: your reservation is locked in.
• You're on the waitlist: session was full when you booked.
• A seat opened up: someone cancelled; you're now booked.
• Booking released: your pre-pay wasn't completed in 15 minutes and the seat is back in the pool.
• Refunded: your cancellation triggered an automatic refund.
• Cancelled by the club: the club has cancelled your booking; check the notification for the reason.

You can tune which notifications reach you by email or push via /me/notifications.

Doesn't have a Book button?

Either the session has no capacity set (turn-up only, just go), or the club has self-booking turned off. In the second case, look for a "Request to visit" link on the club page or contact the committee directly.